osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Difference between two Ticket Filter rules?
I am setting up osTicket so that when a user inputs data in to my form manager, it will send a notification to "support@" which is linked with osTicket. The form manager sends emails from "no-reply@" and the purpose of the filter is to use the reply-to address rather than "no-reply@"
When setting up the rules, I have two options. One is "User Data" > "User / Email Address", and the other is "User Information" > "Email".
Which one is the correct one and most appropriate to use in these circumstances, and what is the difference? By the sounds of things, the first is referring to registered users that have been manually added or have registered, but I am not sure.
Thanks for any help!