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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

#{ticket.number} variable not working in Response/Reply template

I've already tried googling this, and there have been many similar issues reported, but nothing works for me.

Quite simply, I wish to display the ticket number in the response/reply template, however the actual variable shows, not the ticket number.

Is it not supported in this template or something?



  • I would hazard a guess that #{ticket.number}  doesn't work because that is not an osTicket variable.

    The ticket number variable is %{ticket.number}

    So you would put [#%{ticket.number}] in your ticket subject.
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