osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Adding users custom contact information into the agent ticket list
I would like to add a student ID number to the agent ticket list. This student ID number is a required custom field in the users contact information which they have to provide to submit a ticket. I know how to add other properties like the users email into the list. But I don't know how to get this custom information from the database? Is that possible at all?
In addition I would also like to modify the search field to that I can also search for this custom student ID number?
I would be very happy if you could help me with the sql query and where to edit it.
osTicket Version: v1.10 (901e5ea)
Apache: Apache/2.4.10 (Debian)