@[deleted] I see in your other thread here:http://forum.osticket.com/d/discussion//add-phone-to-the-ticket-list#latestThat you figured out your problem, so we wont yell at you for hijacking this thread :-)@[deleted], maybe ronitbs solution in the thread above can help point you in the right direction to solve yours as well. Make sure you are putting in the correct column variable for the information you are trying to display.