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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Banlist Effect

Does Admin -> Email -> Banlist only affect raising ticket from email IMAP sources or does is disallow tickets being created to that email from other sources as well? (api/web/web by agent)

I want to ignore certain emails only from IMAP sources but I should be able to create tickets to that user email from web. 
should I add them to email->banlist or as filter -> target channel: email -> reject ticket?


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  • edited January 2017
    Does adding an email address to the Email Banlist prevent creating a new ticket with that email from web interface by user or agent, api? Or is it just for fetching emails and turning them into tickets?
    osTicket Versionv1.10 (901e5ea) —  Up to date
    Web Server SoftwareApache/2.4.7 (Ubuntu) PHP/5.5.9-1ubuntu4.20
    MySQL Version5.5.53
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