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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

"Catch All" Filter Rule

Is there any "Catch all" filter? 

I'd like to apply a filter to all tickets on a specific "Target Channel". 

I'm currently selecting the required "Target Channel" and using the Filter Rule: 
"User / Email Address" -> contains -> "@"

Does creating filters without any Filter Rules Catch All tickets or Catch None?


  • We use:

     User/Email  ->  Matches Regex  ->  /^(?=.*[a-z]).+$/iu

    and it grabs everything coming into that target channel.

  • Thank you for the help! Will update my filter with this: /^(?=.*[a-z]).+$/iu
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