Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.This thread covers pretty much every contemporary version of osTicket for how to add columns.http://forum.osticket.com/d/discussion//a-better-ticket-listSide note: once the Custom Queues feature is included (rumored to be included in 1.11) editing the source for this should no longer be necessary.