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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Edit Email templates links


how can i edit ticket.staff link?
ticket.staff link is: %{url}/scp and i want it to be just %{url} 
because we have SSO so agents are redirct automaticall. 

Running on: osTicket v1.10 Web Server Apache/2.4.7 (Unix) MySQL 5.0.11 PHP 5.5.12 


  • All the email templates can be found here:

    Admin Panel > Emails > Templates

  • I know, but is there a way to change the environment variable 'ticket.staff' that I will not have to edit all the templates?
  • Huh?

    The staff link is Admin panel -> Settings -> Helpdesk URL with the /scp added to the end.  There is no way to change that with out: 
    1. editing the field where I indicated (which would allow you to change: host; domain name; post domain base path).
    2. altering the core source files to change the behavior of the variable.
    3. setting up some sort of domain or URL forwarding at the webserver level. (I think that doing this would break things however)
  • Thanks for the quick reply, I will examine the proposed solutions.
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