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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

db Migration from v1.9.12 to v1.10

We are using v1.9.12.  We want to preserve and use all the old data.  After installing the new version 1.10, is it workable to export all the existing mysql db data and directly import into the new db?


  • The upgrade to 1.10 should update your database for the new version. I would of course back up the database and directory structure before performing the upgrade anyway.
  • While you cannot import 1.9.12 data directly into the 1,10 database, if its there before you install 1.10 it becomes an upgrade and will update the data as needed to run with 1.10.  If you need more direction than this please see this article:
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