osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Do not require email address
I have been sucessfully running an install of osTicket 1.9.14 for a little while now and it's been great. However, my users are complaining of the complexity to log in (their words, not mine), and I am looking for a solution to this.
I have the ability to run a local install of osTicket on our server, which in that case I would not require authentication at all. Since my users aren't utilizing their email notifications to begin with, I wondering if it is able to mark the field for email address (upon ticket submission) as not required.
I understand this may be an odd solution, but it's the direction I am being asked to go down. Any help would be appreciated.
Thanks in advance,