Syntax, here is our story:We have been on a highly modified OSTicket 1.6 for about the last 7 years.We have come to the point where OSTicket implemented many of the features we had, as well as MANY other improvements we wanted.So I setup a local test box, moved the data over and upgraded to 1.9x, had this strange issue occurring on my local machine (i7 8 core, 16 GBs RAM, SSD). Did a fresh install on an ESXi VM, moved our live data over, upgraded, same issue.Long story short, I have done about 10 upgrades using a combination of machines, version of ubuntu server, and OSTicket (1.8.12, 1.9x, 1.10). They all have this issue, and it seems to be a bigger deal during business hours.I will test again tomorrow morning, but I am pretty sure it does not happen when I am in the office alone around 7 am, but once our locations open around 8am, and other departments begin using the system as well, it just takes a dump...