osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
what is the Rules Matching Criteria: Addressee (To and Cc) for
vanilla install version 1.9.14
email piping: tested and working
In the "Rules Matching Criteria" drop down options under the ticket filter there are:
Email Meta Data
Addressee (To and Cc)
I set up a rule to reject ticket which addressee does not contains the Default System Email:
- Match Any
- Addressee (To and Cc) Does not contain <default system email>
I've tested by sending an email from an external email account to the default system email. the email reaches the mailbox but not going thru as open ticket, can someone advise please?
Is the addressee represent the "To:" in the email header?