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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Show ticket thread on email to client

I am trying to show all old messages in a ticket in Response email template.
I tried this MOD http://osticket.com/forum/discussion/7627/mod-show-ticket-thread-on-email but its written for osticket 1.6.x and I am running osticket 1.9.15
I am determined to get email threads (history) shown in our replies to customers. Any help is greatly appreciated.

Comments

  • This is not a feature of the UI at this time, and I do not know of a way to do this easily.

    You could however print the ticket to PDF and attach the .pdf to the next response if you only needed to do it once in a while.
  • No, I actually want to do it for every response. As you can see the link from my previous message, I just need directions on how to make it work for osticket 1.9.15

    Thanks.
  • I would point you to the link that you already provided.  You would need to look at 1.6 and see what the differences are between it and the version that you are running.  Then you would need to update the mod to work with your version.  I cannot really provide you with any more direction than that as this is not something that I have ever endeavored to do.  
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