If I edit the first (initial) entry of a ticket, this will not update the ticket's update stamp, only the thread_entry's. How can I make this update the ticket-update stamp also?Best,Chris
Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.I am also not sure I understand what you mean by "ticket-update stamp"
Q: How can I make this update the ticket-update stamp also?A: You cannot... you did not update the ticket by posting a reply. Editing the customers message or any message for that matter is not an update.This does not appear to be a Suggestion or Feedback. I am moving this threads to General Discussions.