osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I have about 300 tickets that need to have their SLA adjusted. I've defined a new SLA, and now I want to apply it to all the existing tickets.
Is there an automated way I can do this? Perhaps directly in the database, by modifying the "sla_id" of each ticket?