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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Installation doesnt show ticket form and login form properly

I just installed the latest version of osticket however when trying to create a ticket, I don't see any fields like title, description, etc. And when trying to register a new user, I just get the fields for password / re enter password?

What's happening here?

I have posted in stackoverflow but no answers.


  • Please provide as much information as possible, such as your version of OSTicket (Even though you posted in 1.10), what version of SQL you are running, which PHP version you have installed, and any or specifics that one may need to be able to better assist.

  • I've seen a few reports of this.

    1. several of them report that selecting a Help Topic makes the form appear.

    2. several have reported that their fields were disabled.  Go to Admin panel -> Manage -> Forms.
    Go though your forms and ensure that the fields are enabled.
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