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Multiple Managers / A Way to allow someone to view all tickets from their department?
In the past, there was a mod to allow multiple managers for a department, basically flagging a user as a manager so that user could see the assigned tickets of everyone else in that department.
Our company currently works on that premise. I know there are teams now, but that is not really how we want to use the system.
The reason for this is because we have a department manager, but that department also has a supervisor, who needs to make sure tickets are being handled correctly.
Is there still a relatively easy mode to allow this functionality? Or something built in?
Let me know.