Hi,i see inside tab view "My Tickets" a lot of tickets not assigned.At side of MyTickets (in the example) i have only one ticket, but if i open that tab, i found a lot of tickets...
Is there a question that you wanted to ask?
In the previus version, i have updated from 1.9.12, the tab "My Tickets" show only the ticket assigned to me and not both assigned to me and not assigned...I think that is a bug that i can see inside the tab "my tickets" tickets unassigned.
Having the same problem. the 'My Tickets" queue is showing tickets that aren't assigned to me or that I'm a team member for. Where is the logic located for this queue? I would like to to show tickets for which i'm directly assigned or that my team is assigned.
Take a look at this:https://github.com/osTicket/osTicket/issues/3228
fix worked for me. thanks.