osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Show recipients of ticket reply emails in thread view
It would be very helpful if the "thread" view of a ticket's events would show the email address(es) of any recipient(s) who were emailed as a part of each reply. Because ticket replies can be sent to other "collaborators" in addition to the specific customer that a ticket is assigned to (or to no one at all), it is not possible to determine who a ticket reply was sent to (if anyone) when reviewing a ticket's progress. A sample ticket thread showing replies without any delivery information can be seen in the attached screenshot.
Thanks for considering this feature request,