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SMS Integration with VoIP Carrier.
I'm more than willing once I figure this out to supply a how to:
What I'am doing -
Our office telephone number is a VoIP number and can receive text messages, these text messages are sent to an office email.
As long as the replying email is exactly the same as the receiving email you can text someone back via email since you are replying to the originating email telephone number (example firstname.lastname@example.org)
This is what the email looks like before osTicket pulls it in.
To: (555) 505-1234
From: "WIRELESS CALLER" (323) 777-6565
Message: Test 1-2 (This is the inbound text message)
Note: You can reply to this message just keep it under 312 characters and only hit enter after you're done typing the message.
osTicket receives the text message with a slight issue and that above where it says "To: (555) 505-1234" only To: (555) 505 shows up in the ticket body.
When I send a response back to the phone it see's the following.
What I think I have figured out is to much info is being sent back to the phone so I created a email template with only one word in the subject and one word in the body which gained me a couple charters in the text back to the phone.