Hi everybody,i startet with osticket last week and was really excited about it's usability ... but was missing some property's on certain point's. So i startet to figure out how to modify the tool and on my way through the forum i found this thread.I'm a newbie in modifying osticket and far away from understanding the complete concept ... and i know that jpichie wanted to help, but sorry ... his soluton is half the truth and is a little bit confusing. So i want to deliver the missing parts and some corrections.He is right, that all necessary changes have to take place in : /include/staff/tickets.inc.php.The used version is v1.10 (901e5ea), here are the changes i made and which worked for me :on line 48 (in the definition of the 'subject'-column) i change the value for the column width from 29.8% to 21.8% (because we need some space for our new column) ...on line 57 (before the definition of the 'status'-column) i inserted the following 'organization' => array( 'width' => '8%', 'heading' => __('Organization'), 'sort_col' => 'user__org__name', ),here are the first differences ... i choose a width of 8%, cause the handling of the column-width is a little bit tricky in here and for me this delivered the best results ... the sort_col must be 'user__org__name', because neither the organization-id nor the -name are part of the ticket. But they can be reached over the user dataset. Notice, the divider's are double underscores '__' !!!at (unmodified original) line 377 (behind 'user__default_email__address' and before 'source'),i inserted a single line with the required field :'user__org__name',in (unmodified original) line 551 i change the value '$base = 279;' to 219 ... at (unmodified original) line 584 (before the 'body'-part of the ticket status), i inserted : <td nowrap><div style="max-width: 100px; max-height: 1.2em"> <?php $org = substr($T,0,12); echo Format:($org); ?></div> </td>I delimited the length of the name ! ... and on (unmodified original) line 604 :change <td colspan="7"> to <td colspan="8">... that's it.For me it works as a quick and dirty method, without modifiying the hole installation. Some may prefer a more 'professional' solution ... but not everybody has the time to be professional ... he has to be efficient ;-)hope this helped somebody ...