osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Do all mods & customizations require editing PHP files?
I'm a new administrator thinking that OSTicket is not for me, so I need some clarity on this.
Is everyone on here customizing their setup to add necessary features by making extensive edits to various PHP files?
I have found 2 customizations in the forum that I would like to implement, but the pages of threads make this software an absolute horror show. Threads I have read have, so far, always included all of following:
- People needing help troubleshooting their PHP programming.
- People who the recommended custom PHP edits broke their system.
- Reports that the customization breaks within 2-3 point versions.
What's going on here? I'm not editing a PHP file in 27 different places to modify the system, who does that unless you're a programmer and you want to manage your own software package using OSticket as a starting point?