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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Issue encountered after upgrade to V1.10

osTicket Versionv1.10 (901e5ea) —  Up to date
Web Server SoftwareApache
MySQL Version5.5.51
PHP Version5.4.45

I have just upgraded to V1.10 and have had a small, but hopeful easy to fix, problem
On the client side and the staff side,
When i click the print button on the view ticket details i am greeted with a 500 error,

The page isn’t working is currently unable to handle this request.


Has anyone got any idea's as i use the print function quite a lot.
Thank You


  • Quick Update,
    I've done a fresh install into a new sub directory with a new database etc and it still wont print tickets,
    Any sugestions?
  • Try upgrading your PHP to 5.6
  • Hi blueyeguy,
    Just done that but unfortunately it didnt work,
    I still get the error

  • Have you checked your server and php logs for more detailed information
  • I think so,
    This is where im looking and it appears clear but i could be looking in the wrong place!
    Screenshot 2017-01-22 19.08.05.png
    1280 x 720 - 108K
  • image
    Screenshot 2017-01-22 19.08.05.png
    1280 x 720 - 108K
  • Hold the line,
    3rd time luck!
    Just done the 3rd fresh install to a fresh subdomain at it has worked!
    Just adding my settings to it to see if it will break again.

    Sorry to waste you time @blueyeguy.
    Thank You
  • So, if anyone else has this issue, 
    For me, it was my logo which caused it to break,
    going back to all the stock images solved the problem
  • Interesting, thanks for reporting back what you discovered.
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