Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Department Specific Help Topics

I have tried various combinations of public/private tickets and departments but so far haven't been able to make this work, so not sure if its possible.

Here is there scenario... I need to be able to create Help Topics that are available only to users (not agents) that are in specific Organizations.

Ex: Organization "Dealers" has access to submit ticket for "Dealer Return" this would be a form specific to returns issues specific to dealers.


Is this possible?

using OSTicket 1.10

Thanks

Comments

  • There are no department specific help topcs in osTicket at this time.  That is to say this is not a feature.

    In fact its more of the opposite.  Help Topics are one of the major ways to route tickets to Departments.
Sign In or Register to comment.