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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Department Specific Help Topics

I have tried various combinations of public/private tickets and departments but so far haven't been able to make this work, so not sure if its possible.

Here is there scenario... I need to be able to create Help Topics that are available only to users (not agents) that are in specific Organizations.

Ex: Organization "Dealers" has access to submit ticket for "Dealer Return" this would be a form specific to returns issues specific to dealers.

Is this possible?

using OSTicket 1.10



  • There are no department specific help topcs in osTicket at this time.  That is to say this is not a feature.

    In fact its more of the opposite.  Help Topics are one of the major ways to route tickets to Departments.
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