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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

OSTicket v1.10 Merge / Duplicate Ticket mods attached



  • yap that was it, I updated line 318 and 319 and it's clear

    another issue when trying to duplicate ticket

    I have Location set to required for user/agent
    any thoughts?  Thanks
  • I've disabled the duplicate button in my setup, but just quickly looking at the code it looks like it's trying to copy all forms and fields.

    What type is the location field?
  • Office, locations under lists (or is it better to use a form?)  so we know where the issues are coming from.  In future, we may add other required fields to help end users

    I only see Merge permission
  • Hi. Can anyone please tell me witch files are modded fpr this feature?
    I went to wxternal link where i found 1 sql (and ok) but all files of ostickets... I have chanmged some files in my installation so I'd like to overwrite only the files really modded.
    Thank You in advance
  • I'm running OsTicket v.1.10 with merge/duplicate mod.
    Did anyone with merge mod update to v.1.10.1?
    Does it still works after update?
  • does anyone have changes for 1.10.1? 
  • i tried mods on 1.10.1, and it didn't work....:( display of ticket would hang half way thru...
  • Are you getting DB Errors? I fixed my issue by renaming the _relation_ table.
  • Can u let me know what i need to change to change the status of the child ticket from "Closed" to "Merged"  ?

  • Hi guys im trying to use this plugin my version is 1.10.1 , but when i install plugin nothing happens, i don't see any buttons or smth
  • When you say nothing happens, what do you really mean?  Have you checked the permission?
  • There is nothing happened in permission . But wait i need to change some files in my website? Not only install plugin?Cause i just installed plugin in website and thats it
  • Can u let me know what i need to change to set the status of the child ticket from "Closed" to "Merged"  ?

  • You need to create new Ticket Status called "Merged" under Admin>Lists>Ticket Status>Items>

    Add New Item and name it "Merged" and select the State as "Closed"
  • Hi Ramrajone 

    Yes got that, but would like to set the child ticket to status = "Merged" automatically as soon as i merge the ticket .
  • If you want to do automatic, you will need to make a change to some codes, I don't know too much about it, where they might be linked, but I found couple codes in

    \include\staff\ line 738, 827 "$states = array_merge($states, array('closed'));"
    I assume you can change that to what you want, note I have NOT tested this if that works post it, so others know
  • I can't see where to download this.  Can some one show me where?  I wonder if the links have been removed.
  • @topedge
    Looks like the link is been removed when someone trying to upload risky stuff to

    I had download copy back in 12/2017 if you want to use it, at your own risk osTicket-duplicateAndMerge
  • I have downloaded files, there are some in a directory 'PaxHeader' which do not match the OST directory structure. Can someone please provide an installation guide.
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