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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Agent only check list

How can I create an agent only check list that needs to be completed daily.

Comments

  • edited January 29
    Check lists for agents is not a feature in osTicket.
  • What alternatives are there? Can I create a form that is only for agents? Can I use a hyperlink to another system and include osTicket variables in the hyperlink?
  • edited January 30
    You can create an event in a calendar (like a gmail account for this purpose) that recurs daily. In the event details include the checklist items to be done. Set the alarm to send an email reminder to an email address that os ticket polls, and the checklist will get created as a ticket.
    Use filters or add / invite other users emails / system accounts so that each agent or department gets a unique ticket.

    Hope that helps get you going.


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