osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Limit ticket access to ONLY assigned tickets - using 1.10
we updated our installation to 1.10. Now I am trying an old issue. We would like to use osticket like this: First level members for project A have access to all open first level tickets for project A... AND they have access to closed first level tickets for project A.
I thought 1.10 would have the possibility to customize like this? Any ideas?
We used "Limit ticket access to ONLY assigned tickets" - but then closed tickets aren't accessible.
I tried to use a customized search (see https://github.com/osTicket/osTicket/issues/1724
)... Closed tickets are counted after customized search, but not accessible.