osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Not sure if this is the best place or not but looking for anyone who has experience or used the Time Tracking mod/add on. I'm looking to get a report to be able to send to our billing department so we can make invoices for the time spent helping. I am thinking the only way to do this is via a query as I am not seeing any other way. I'm having a little difficulty doing this. Mostly I just need to pull the ticket #, date, user and time spent. Any insight would be greatly appreciated. Thanks much.