Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Send welcome email after agent creation

Hi guys,

how can I send a welcome email after the agent creation similar to the customer's welcome email?

Best regards


  • When you create a new agent, if you do not set a password for them, they should get a welcome/password reset email. You can word that email however you wish by editing the Password Reset Email template.

    Admin Panel > Settings > Agents > Templates
Sign In or Register to comment.