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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Send welcome email after agent creation

Hi guys,

how can I send a welcome email after the agent creation similar to the customer's welcome email?

Best regards

Comments

  • When you create a new agent, if you do not set a password for them, they should get a welcome/password reset email. You can word that email however you wish by editing the Password Reset Email template.

    Admin Panel > Settings > Agents > Templates
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