Hello, I do not understand what is the problem you are describing. E-mail address is linked to the account, which has forename lastname(aka surname), if you put other stuff in the name field, it will most likely pick the correct ones from the account. You would want to edit existing users account to change name if you need to.Or maybe I just don't understand the issue :)P.S. Indeed if you put "<" aka < symbol in the internal notes/post reply, everything after this symbol gets removed on the line, but not after. I have noticed this behaviour before too and just double checked it. Most likely a bug with the editor. :)Edit:Found it on GIT:https://github.com/osTicket/osTicket/issues/3375