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Responses to a Closed Ticket
Running OSTicket version 1.10
Is there anyway a ticket can be automatically reopened if somebody has responded to it when closed.
For example, we have been dealing with a problem and from our end we believe that it has been resolved, so we close off the ticket.
Then a week later the user who reported the problem originally decides to reply to the old email again. But we do not know that the reply exists because the problem is closed.
Just looking to see if there is a way that the ticket can be reopened or we are notified that somebody has responded to a closed Ticket.