Hello @[deleted], yes there is:Admin Panel > Manage > Lists > Ticket Status > Pick existing status or make a new one,e.g., Resolved > Click on your status > Item Properties > Tick "Allow tickets on this status to be reopened by end users", chose Reopen Status or leave it as system default.Hope that helps :)But do keep in mind, instead of closed ticket you would need it to close it as resolved and after a week or so you probably would want to close it, e.g.,If customer has not come back within a week, ticket is closed. Closed status means it cannot be re-opened again and a new ticket would be created.P.S. You do get notification that a new message has been added to the ticket, it is automatically re-opened. If you have set that up that is, it goes to the last assigned agent or whatever you have set.