Hi there - we are using an older but functional Slack plugin so that new tickets are announced in the IT group's Slack channel. It's not all that useful though because it doesn't include any of the ticket body. As an alternative, I'm sending osTicket email alerts directly to the Slack channel. This is the particular email alert template I'm referring to:Admin Panel -> Emails -> Templates -> New Ticket AlertThis works great, but for one thing: for some reason, the ticket's URL (via the "%{ticket.staff_link}" variable) is not clickable in the Slack channel message. This has not happened when receiving New Ticket Alert emails in any other application (Outook, iOS, Android, webmail, etc). I believe it has something to do with the way outbound email is formatted by osTicket. Wondering if anyone has any ideas how to fix this?Using SMTP to send email. In Admin Panel -> Settings -> Tickets, "Enable HTML Ticket Thread" is checked.Config details are in the attached screenshot.Thanks in advance for any tips!-Jeff