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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Automatically Change User

Hello, is it possible with either the API or the Ticket Filters to automatically change the user? What we would like to do is take a ticket that is generated by the API and based off of the ticket details assign the user.


  • This is not a feature in the API or of osTicket at this time.

    You can EDIT a ticket and change what user the ticket belongs to via the UI.
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