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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Print Ticket No Letters

osTicket Versionv1.10 (901e5ea) —  Up to date
Web Server SoftwareApache
MySQL Version5.6.34
PHP Version5.6.28
I was having an issue before upgrading that when i went to print my tickets with or without internal comments it would go through to the print screen/download the PDF but all the writing would be Blocks instead of Letters? 

I upgraded hoping it would sort out the issue but unfortunately im not that lucky. 

Anyone else have this problem and know how to fix it?



  • Here is a picture of what i get
  • I dont recall seeing this before... are you using a language pack? (or a language other than English?)
    When you upgraded, did you also upgrade the any language packs you have?
  • Thanks for the reply.
    I haven't got anything special running on my set up to my knowledge?
  • Sorry but I haven't seen this before you might want to check all your error logs (PHP, Apache, etc)
  • Test the PDF on a different computer, use a different computer to print to PDF too for testing. I see this a lot when supporting folks with Acrobat installed. I can't say it's NOT OSTicket but just providing my 2 cents.
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