osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Hello, I recently installed the AD/LDAP Plugin and am having trouble authenticating users. Staff/Admin are able to authenticate via AD/LDAP just fine, but regular users always receive an 'Access Denied' error when trying to sign into the osTicket site.
I checked our AD logs and see the users are being authenticated on the AD server just fine, but somehow osTicket is not getting the positive sign-on notification.
|v1.9.12 (19292ad) |
|Web Server Software|
In my LDAP plugin, I have the AD domain bound successfully as well as the search user authenticated correctly. I set the LDAP Schema to Microsoft AD, and I also have both staff and client authentication boxes ticked.
I need some guidance on what I should be looking for/at as to why clients are showing as able to be authenticated via the AD server logs, but osTicket still refuses to allow access.