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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

template new ticket

hi, I have installed os ticket v1.9.14 ,How can I insert the NAME field of the ost_organization table into the new ticket template??


thanks for your comments

Comments

  • by "New Ticket" template.

    Do you mean: 
    New Ticket Autoreply (Users)
    New Ticket Autoresponse (Users)
    New Ticket Notice (Users)
    -or-
    New Ticket Alert (Agents)

    I do not think that you can.
  • the template is New Ticket Alert (Agents), 

    example:

    Hi %{recipient.name},

    New Ticket #%{ticket.number}  .

    From:%{ticket.name}
    Department:%{ticket.dept.name} 

    the new ticket is the organization: NAME THE ORGANIZATION  ???

  • I do not think that you can in 1.9.  I do not see a variable for that.
    I also do not see it in 1.10.
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