hi, I have installed os ticket v1.9.14 ,How can I insert the NAME field of the ost_organization table into the new ticket template??thanks for your comments
by "New Ticket" template.Do you mean: New Ticket Autoreply (Users)New Ticket Autoresponse (Users)New Ticket Notice (Users)-or-New Ticket Alert (Agents)I do not think that you can.
the template is New Ticket Alert (Agents), example:Hi %{recipient.name},New Ticket #%{ticket.number} .From:%{ticket.name}Department:%{ticket.dept.name} the new ticket is the organization: NAME THE ORGANIZATION ???
I do not think that you can in 1.9. I do not see a variable for that.I also do not see it in 1.10.