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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Réponses Prédéfinies

Bonjour,
 
Ou peut-on modifier / Ajouter des réponses prédéfinies dans la version 1.10 ?

Merci

Comments

  • Google Translate:
    "Or can you modify / add predefined answers in version 1.10?"

    These are called canned responses, and yes.
    Agent panel -> Knowledgebase -> Canned Responses..
  • super ! Thank You.
  • Very welcome. :)
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