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Editing Agent Ticket View to display custom field from form
I'm really new to all of this, so please stick with me on this one! We have created a custom form for our users to raise a Helpdesk request with. It contains a drop down from which they select their office location (OfficeA - OfficeB -OfficeC)
I would like to amend the column's that the agents see to show a column that contains the office that was selected from the form when the ticket was logged. Ideally having those column's be: Ticket Number - Date Logged - Subject - User - Office - Assigned Agent
I have very little to no experience with php, so I'm looking for some serious help on this one!
Any assistance would be a massive help!