As I am modifying osTicket further for our custom installation, I am finding it hard to share some of my modifications.I can not simply copy and paste my code as it is usually wrapped around custom templates/style changes. I like to keep the modifications I am sharing easy to set up in your installation too, not just how it applies to my install.That said, I have added a Chrome Notifications feature that I thought I'd share.You will need to change the url to your osTicket installation, and maybe change the timer.. but simply adding this javascript to your staff section will alert staff members of new tickets using the Chrome Notification extension as long as they leave the main ticket page open (even if in the background)..Please check out https://gist.github.com/c0nfus3d/baf70e6878aebb5a2d4471487d92f0d4