Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] Bug - Once again: Truncated mails in v1.10

very similar to http://osticket.com/forum/discussion/89540/resolved-urgent-bug-truncated-mails-in-v1-10

I think osTicket has some trouble with Unicode Symbols since it truncate mails.

For example, the mail (here it is the plain text of the mail body)

first text =F0=9F=8C=9E=20
last text
is truncated after 'first text'.

The Content-Type of the original mail is: text/plain; charset=UTF-8

Comments

  • Whats the collation on that DB table / field in your database?
  • > Whats the collation on that DB table / field in your database?

    utf8_general_ci
  • Yes we don't support emojis and yes osTicket will truncate the emails after the symbol. There is a pull request that is being looked at and should make it in the the next version to support emojis and not truncate the emails. Just keep watching the thread here: https://github.com/osTicket/osTicket/pull/3244
  • This bug is very frustrating since more and more users use emojis.

    Is there a hack or workaround availble to get osticket working with emojis?
  • @com_tom The github report that KevinTheJedi posted in February is showing you how you can enable the support for 4-byte characters like emojis. Why do you not use this information?
  • Very odd. Indeed, I have applyed the patch in February, but it seems a backup has overridden the changed code. So I thought this issue was not be solved. I have applied the patch again and it works. Sorry.
  • edited November 7
    Such things happen. Nobody is perfect ;-)
  • Should I close this thread?
  • Yes, please close it since the patch works perfect.
This discussion has been closed.