osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
1.10 - Auto respond to ticket submitted by e-mail
I have got OSTicket set up where, if a user submits a ticket by going to the website, they are automatically sent a confirmation e-mail: "Support Ticket Opened [#123456]"; here are my autoresponder settings:
New Ticket: Ticket Owner
New Ticket by Agent: Ticket Owner
New Message: Submitter: Send receipt confirmation
Participants: Send new activity notice
If a user submits a ticket via our e-mail address specified in E-mails --> E-mails, a "New Ticket Alert" is automatically e-mailed to me, so I can tell the server is able to send out e-mails.
I'm looking for a very specific functionality, as 99% of tickets are submitted via e-mail: when a user e-mail submits a ticket, OSTicket should automatically reply to the sender with a ticket number and link, as if they had submitted it via Web.