osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
osTicket, auto assignation by account
I am evaluating osTicket for a company who repair printers.
When company's customers need support, they have to log in osTicket to open a issue.
First, they have to be able to select one device id (or serial number) of their broken printer. For this, I will need to populate the relation id_device-account in somewhere. Then they will select the kind of issue and will apport other datas.
After the issue was saved, the system have to assig that ticket to a technician (for this I will need to populate a second list with the relation between staff-memebers and accounts).
Where can I define these lists with relations (device-account and staff-member-account) and how can I performed these automations?
Thanks in advance and regards, Gonzalo