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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

No trailing / in domain

Hello all!

I've set up a new install of osTicket and everything seems to be working fine except for one issue.

The e-mails with URLs being sent out do not resolve because instead of link to, it links to domain.netscp. It doesn't add a trailing / at the end of the domain name to the link. However, the text of the link does show a trailing slash. The helpdesk URL does include a trailing /.

Any help would be much appreciated.



  • Admin panel -> Settings -> system -> Helpdesk URL:
    Add the trailing slash.
  • @ntozier As stated above, it does have a trailing slash in the helpdesk URL. For some reason changes in system settings are not used. I also changed the Helpdesk name and although the changes are in the database, the old helpdesk name still shows up everywhere.
  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    Version of osTicket?
    Webserver ver? 
    PHP ver?
    are you using custom .htaccess/mod_rewrite/etc rules?
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