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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Increase Attachment File Size

I I would like to increase the maximum file attachment file size. Currently it is maxed at 2mb. I would like to increase this to at least 5mb.
My users love sending screenshots of their problems, only they include their whole screen.


  • You have to modify the PHP config on the server side:


  • After you have changed your php.ini as listed above, you will need to restart your webserver service (Apache/IIS/etc) for the changes to take effect..  Then you will be able to up them in osTicket.
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