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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Getting Email IMAP/SMTP working [GoDaddy]

I have osTicket installed via 1-click install on GoDaddy (i.e. have no access to console/command line for iptables, etc.).

I cannot get the inbound or outbound email account setup to work. Every time I do it I get a long wait and an error about "No Route to Server" or something like that. I know the credentials are good.

Here are the server settings I was given:
Incoming:, port 993, SSL
Outgoing:, port 465, SSL

I also tried to get it to work with my Gmail account just to see if I could.
Not working - same error.

What might be the issue??


  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

  • I feel like you should call GoDaddy.... several people running osTicket have had to call their support becausethey were running afoul of mod_security rules.
  • Were you able to find a fix for this issue? I am receiving the same error, and installed via Installatron as well.
  • Please see my previous response.
  • I was able to get it working by putting ssl:// in front of the SMTP server as you suggested in another post. Thanks.
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