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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Publishing selected response

Hello,

I heard perhaps that it is possible to publish a selected response of some conversation within osTicket (in that way, it could be searched could on the Internet). Does it exist any option - a feature / knowledge base - in osTicket to choose a specific response and publish it in?
I was trying to find any mention of it, but I was not successful.

Thank you,

Comments

  • I haven't the foggiest idea what you are talking about...

    Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.
  • I believe what he means is that a Ticket comes in for an issue, and a reply is made on how to resolve the ticket.  You can then export that response into a knowledge base question and answer.  

    As for as does it exist - not that I know of.
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