The version is: v1.9.12I'm using the default "Ticket Details" form, with some more fields. I think I can't remove it, or at least i'm not able via browser. I just reproduced the problems, there aren't no errors related. My ost_form in the db: The code from ticket-edit.inc.php:<table class="form_table" width="1028" border="0" cellspacing="0" cellpadding="2"> <tbody> <tr> <th colspan="2"> <em><strong><?php echo __('Internal Note');?></strong>: <?php echo __('Reason for editing the ticket (required)');?> <font class="error"> <?php echo $errors;?></font></em> </th> </tr> <tr> <td colspan="2"> <textarea class="richtext no-bar" name="note" cols="21" rows="6" style="width%;"><?php echo $info; ?></textarea> </td> </tr> </tbody></table>Any tips?Thanks!