osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Automatic Drop Down Selection
I was looking at moving to OSTicket from sysaid. In Sysaid you could create categories and sub-categories. I have figured out how to add these boxes into the create a ticket page, but is there any way to have some sort of dynamic selection.
Say in the first box i choose ICT. I then want the second box to list all the potential ICT problems (e.g. printer, pc). Then if i select printer in the 2nd box have a 3rd box with potential printer problems (e.g. Low toner, low paper)
I can add the options, but at the moment if someone selects printer in the 2nd box they will see both printer and pc problems in the 3rd box.