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[resolved] Duplicate ticket after applying filter
Brand new 1.10 install on Ubuntu 16.04. I have polling of an email address setup to create tickets. I have a single filter (priority 1) that says if user data->email address
= "email@example.com" use action use reply-to address
. Now I am getting two tickets opened, one with the filter applied and another with the original email address.
I have also tried modifying the filter to use user information->email = "firstname.lastname@example.org" action use reply-to address with the same result.
What's going on and I can I troubleshoot it?