Hello,I'm very gratefull for osTicket, it makes our life a lot easier. Or at least it did until v1.10Firstly the info of our osTicket installation:Server InformationosTicket Versionv1.10 (901e5ea) — Up to dateWeb Server SoftwareApacheMySQL Version5.5.54PHP Version5.5.38So for the trouble I mentioned in topic. I'll explain on a case.Our templates were working fine before the upgrade, links like %{recipient.ticket_link} were all working normally. After the upgrade our firm changed the logo in email signatures so I went to fix the logos in our templates as well. After the edit of the template the previously set links changed from a href="%{recipient.ticket_link}" to a href="%%7Brecipient.ticket_link%7D".As well as this upper case, all our Canned responses are cleaned out of any styles that previously worked. We had some styled tables inside with some variables, that were working just fine in 1.9.*.So I have been exploring some options and got to the htmLawed and some other functions that are cleaning out and substituting all the code.How can I stop it from cleaning it out and maybe even disable it?Thank you for all your suggestions and help.Regards, Jure