osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I'm trying to reference one of my custom variables in a link on the staff ticket view.
I want to pull a variable we have for Equipment ID and attach it to the end of a link to reference it in our equipment DB.
I have the link in the right place, but I can't find how to reference the variable, it's in the forms section of our admin.
Can someone help?