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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Custom Variables

I'm trying to reference one of my custom variables in a link on the staff ticket view.

I want to pull a variable we have for Equipment ID and attach it to the end of a link to reference it in our equipment DB.

I have the link in the right place, but I can't find how to reference the variable, it's in the forms section of our admin.

<a class="confirm-action" href="http://w********************/techdb/Assets_view.php?SelectedID=<?php echo Format::htmlchars($psdit1); ?>"><i class="icon-circle-arrow-right"></i> Equipment Details</a></li>

Can someone help?

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